Frequently Asked Questions
What are your tour times?
We are open 7 days a week during the March through October season. Tour times change by season. Our standard tour times are 10, 12, 2, 4, and 6 PM everyday during the summer months. 12, 2 and 4 PM in the spring and fall. Times are subject to change daily. Call 423-834-1922 the day you want to ride to get the current tour times for that day.
Do you take reservations and can we buy tickets in advance or online?
You can buy tickets online and make a reservation up to TWO hours before each tour by using the BUY TICKETS button on our homepage. If it is within 2 hours of the tour call 423-834-1922 to see if there are any seats available. 100% of our seats are available online. We sell out quite a bit so if you really want to go, book online. If the weather is bad call that day to check the status of your tour to see if it is cancelled. You will receive a full refund if we cancel your trip for any reason especially weather.
We take advance reservations for groups of 15 or more anytime by phone. Call to make your group reservation and to get the group price.
Are the Ducks handicapped accessible?
There are seven steps to climb to board the Duck. They will not accommodate a wheelchair.
We have staff available to assist anyone who needs help boarding or has difficulties with steps.
How long is the trip?
A duck ride is never less than an hour. It can be as long as 1 hour and 20 minutes.
What if it rains?
There are no refunds once the Duck reaches the river. If a trip is interrupted for any reason after that you may receive a rain check good for one year from that date.
Is there parking?
Parking is not FREE at our location. However , there are plenty of paid parking locations all around us. The street meters are FREE after 6:00 PM and on Sunday and Holidays.
Can you take infants?
Yes, infants do very well, in fact because of the noise and vibration they usually fall asleep, otherwise they have a great time. The price is $5.00.
Can you take pets?
No pets are allowed on the duck. We tried that and it didn’t work out
What about the elderly?
They love it. We have taken many centenarians!